58bd Privacy Policy

1. Introduction and Applicability

58bd ("we", "our", or "platform") provides a safe and trusted online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information 58bd collects from you when you use its website https://58bd.cam and related services, how that information is used, and what steps we take to protect your privacy.

This policy applies to all activities on the platform, including visiting the 58bd website, registering an account, making deposits and withdrawals, playing games, and contacting customer support. By using our services, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any term in this policy, please refrain from using our services.

2. What Information We Collect

58bd collects various types of information from users, as detailed below:

2.1 Information You Provide Directly

Information you supply yourself when registering an account or using our services:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — minimum 21 years)
• Payment account details (bKash, Nagad, Rocket, or Upay number)
• Username and password
• Messages sent to customer support and records of communications

2.2 Automatically Collected Information

Information collected automatically when you use the platform:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session duration and list of pages visited
• Login and logout timestamps
• Game history, bet amounts, and transaction records
• Data obtained from cookies and similar tracking technologies

2.3 Identity Verification Information (KYC)

In the interest of safe gaming and financial protection, we may request the following identity verification information for withdrawals above a certain limit:

• National ID (NID) number or copy
• Copy of passport or driving licence (where applicable)
• Information confirming ownership of the payment method

KYC information is used solely for identity verification and fraud prevention, and is stored in secure encrypted storage.

3. Purpose and Use of Information Collection

58bd uses your information only for legitimate and transparent purposes. The main purposes for which we use your information are as follows:

• Account Management: Creating, verifying, and maintaining your account and ensuring service delivery.
• Financial Transaction Processing: Executing deposit and withdrawal requests and ensuring the security of transactions.
• Customer Support: Resolving your questions, complaints, or requests and providing round-the-clock live chat assistance.
• Security and Fraud Prevention: Detecting suspicious activity, ensuring account security, and preventing fraudulent transactions.
• Responsible Gaming: Identifying excessive or harmful gaming patterns and providing support to users.
• Service Improvement: Analysing user behaviour and preferences to improve the platform experience.
• Communications and Notifications: Keeping you informed about promotional offers, bonus updates, or important policy changes.

4. Data Storage and Security

58bd uses industry-standard technical security measures to ensure the safety of your personal information:

4.1 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed or becomes inactive, financial transaction records and identity verification information may be retained for a period determined by applicable laws and regulations. Once that period has passed, the information is securely deleted or anonymised.

5. Sharing Information with Third Parties

58bd does not sell or rent your personal information. However, limited information may be shared in the following circumstances in order to provide our services:

5.1 Payment Processors

Transaction information necessary for processing deposits and withdrawals is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These organisations are governed by their own privacy policies.

5.2 Game Software Providers

Game providers such as PG Soft, Pragmatic Play, JILI, Spribe, and Evolution Gaming supply services on our platform. Minimum session information necessary to run their games may be shared.

5.3 Legal Obligations

We may be required to disclose information in compliance with a lawful order from a government or law enforcement authority under applicable laws in Bangladesh.

5.4 Business Transfers

In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. Users will be notified in advance in such cases.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the 58bd website. Cookies are small text files stored on your device that help improve the functionality of the website.

6.1 Types and Purpose of Cookies

• Essential Cookies: Necessary for maintaining login sessions, ensuring security, and operating the basic functions of the website. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences (such as language settings) and to provide a personalised experience.
• Analytical Cookies: Used to monitor platform usage and improve service quality. These cookies collect anonymised data.

6.2 Cookie Controls

You can manage or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly. Instructions for managing cookies in different browsers can be found in the relevant browser's help centre.

7. User Rights

As a user of 58bd, you have the following rights over your own personal information:

• Right to Access: You can view the information stored about you from your account at any time. Contact customer support for additional information.
• Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: Where there is no legal obligation to retain it, you have the right to request deletion of your information in certain circumstances.
• Right to Object to Processing: You have the right to object to the processing of your information for optional purposes such as marketing communications.
• Data Portability: In certain cases, you have the right to request your information in a common format.

To exercise these rights, email [email protected] or contact our customer support team via 24/7 live chat. We will review your request within a reasonable time.

8. Protection of Minors

58bd strictly prohibits use of the platform by anyone under the age of 21. We do not intentionally collect any information from minors.

Age is verified at the time of account registration, and additional identity confirmation documents may be requested in cases of doubt. If we learn that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian believes that their child or a dependent has accessed this platform inappropriately, please contact us immediately.

9. Changes to This Policy

58bd reserves the right to update or change this Privacy Policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A prominent notice will be displayed on the main page of the website.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. If you object to the updated policy, you may request that your account be closed.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our privacy team is ready to respond to all your enquiries.